Privacy Policy

Who we are

All In Maintenance is a trading name of ALL IN MAINTENANCE LTD, registered in England & Wales (Company No. 14158957). Our registered office is at 111 Leeside Crescent, London, NW11 0JN. For any privacy questions, email us at admin@aimaintenance.co.uk.

What data we collect

We only collect the personal data we need to deliver our services and communicate with you. This may include:

• Name, phone number and email address
• Property or site address
• Details of the services you request
• Any correspondence or quotes shared with us

How we use your data

We use your personal data to:

• Provide quotes, schedule work and deliver services
• Communicate about your project or account
• Comply with legal and regulatory obligations
• Improve our services and website experience (where consent is given)

Legal basis for processing

We process personal data on the basis of contract performance (to deliver services you request), legal obligation (tax and company law), legitimate interests (running our business safely and efficiently), and consent (for analytics and marketing cookies).

Cookies and tracking

Our website uses cookies to remember your preferences and understand how visitors use the site. You can manage or withdraw your cookie consent at any time via the cookie preferences link in the footer.

Data sharing and third parties

We do not sell your personal data. We may share it with trusted service providers (for example, payment processors or waste carriers) solely to fulfil the services you have requested, and only under strict confidentiality and data-protection agreements.

How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements. Typically, customer records are held for six years in line with UK tax obligations.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (the "right to be forgotten")
• Object to or restrict certain types of processing
• Withdraw consent at any time (for consent-based processing)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at admin@aimaintenance.co.uk.

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Access to data is limited to authorised personnel who need it to perform their duties.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and significant changes will be communicated where appropriate.